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THINGS MIGHT BE JUST FINE – EVEN IF YOU THINK THE MEMORY CARD IS EMPTY

That’s right! While the vast majority of guests report no problems, a few have indicated their memory cards were empty, or the video was of poor quality, or other problems. Fortunately, we have in all cases so far, found the video files were fine and the real issue preventing their proper viewing was one of the items listed below. So check these out – one of the suggestions may take care of the problem you are experiencing!

More often than not, guests experience this when they use a camera or a proprietary card reader. Most cameras will only show images or videos if they are located in a folder that matches the name the camera produces when it creates a folder to save it’s own images and videos. For example a Nikon camera will most likely place and retrieve images only from a folder called “NIKON.” The GoPro videos are located in a folder called “GOPRO” which is within a primary folder called “DCIM.” For best results, copy the files to your computer before trying to view them.
Chances are the card is not empty. Most cameras will only show images or videos if they are located in a folder that matches the name the camera produces when it creates a folder to save it’s own images and videos. For example a Nikon camera will most likely place and retrieve images only from a folder called “NIKON.” The GoPro videos are located in a folder called “GOPRO” which is within a primary folder called “DCIM.” For best results, copy the files to your computer before trying to view them. If you don’t have an SD card reader other than your camera, you can purchase one (usually under $10) from an office supply or consumer electronics store. Just make sure the reader you are purchasing can read an “SDHC” card.
Yes, if your computer does not have a built-in SD card reader, you will need a USB SD card reader which you can purchase (usually under $10) from an office supply or consumer electronics store. Just make sure the reader you are purchasing can read an “SDHC” card.
This sometimes occurs when older video playing software (which is frequently updated) is used. Try going online to get an update to your software (such as Windows Media Player or Quicktime ) and this may solve the problem.
If your computer does not have a built-in SD card reader, you will need a USB SD card reader which you can purchase (usually under $10) from an office supply or consumer electronics store. Just make sure the reader you are purchasing can read an “SDHC” card. Copy or import the videos onto your computer and then view them with up-to-date video playing software such as Windows Media Player or Quicktime.
GoPro has some online tips that may help – view them here.